FAQ
Frequently asked questions
Can't find your answer? Write to us.
Do I need technical skills to use Tilavo?
No. Setup is a guided process with simple forms. To publish the assistant on your website, you just copy one line of code, or send it to whoever manages your site.
How does the assistant know my business?
It relies only on the information you give it: description, services, prices, opening hours, contact details, frequently asked questions and uploaded documents. You can change them at any time.
Can the assistant make up an answer?
It is designed never to make up a price, an availability, a service, an address or a commercial policy. When information is not in your data, it says so and offers the visitor to contact you or leave their details. Like any AI system it can make mistakes: you can review every conversation and complete your information.
Can the assistant book appointments?
It collects appointment requests (preferred date, contact details, need) and notifies you. It never confirms an appointment on your behalf: you approve it. Connection to external calendars is planned for a future version.
Which websites can I install the assistant on?
Most websites that allow adding a script: custom sites, WordPress, Wix, Shopify, Webflow and others. You specify the allowed domains so your assistant cannot be used elsewhere.
What happens when a question is too complex?
The assistant offers to pass the request on to your team. The conversation appears in your inbox, where a team member can take over and reply.
Are my data and my customers' data protected?
Each company's data is strictly isolated from the others. It is not used to train AI models. You can request the export or deletion of your data. Details are in our privacy policy.
Can I try before subscribing?
Yes. Create your account for free to set up and try your own assistant, with a limited number of messages and no credit card.
Am I tied into a contract?
Plans are monthly or yearly subscriptions. You can change plan or cancel from your workspace; cancellation takes effect at the end of the current billing period.
What happens if I reach my plan's message limit?
Each plan includes a number of AI-handled messages per month. You can track your usage in the dashboard and upgrade at any time.
Which languages does the assistant speak?
The Tilavo website is available in French and English, and the assistant replies in the language your visitor writes in. The customer workspace is currently in French, with English coming soon.
Another question? Contact us